Privacy controls

Data Deletion

You can request deletion of your Clarity account or product data through the published contact path. Clarity may need to verify your identity and review the request scope before completing deletion.

How to request deletion

Use the contact form or published support email.

To request deletion, use the Contact page and choose Data deletion, or email clarity.rex@gmail.com with the subject Data deletion request.

If possible, contact Clarity from the email address associated with your account. We may ask for additional non-sensitive information needed to verify and complete the request.

Request scope

What a deletion request can cover.

Account and financial context

Account/profile data, connected or imported account and transaction data, budgets, categories, goals, plans, and progress where supported.

Rex assistant data

Rex conversations, approved memory/context, voice transcripts, generated responses, and related metadata where supported by current product controls.

Support and waitlist records

Waitlist, contact, privacy, deletion, and support records where legally and operationally possible.

Important distinction

Disconnecting is different from deleting.

Disconnecting a financial account may stop future access through that connection where supported. Historical information already stored in Clarity may remain until you request deletion or remove it through supported product controls.

Limits and retention

Some records may remain where retention is required.

Some information may remain for a limited period in backups, logs, security records, support records, or systems where retention is needed for legal, fraud-prevention, security, dispute-resolution, or operational reasons. Some service providers may process or retain information according to their own terms, settings, privacy policies, or legal obligations.

Safe contact

Do not send sensitive secrets.

Do not send bank passwords, full account numbers, full card numbers, Social Security numbers, one-time codes, API keys, private keys, screenshots, CSV files, or sensitive financial documents through public forms or email.

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